Frequently Asked Questions

What is SerenVea CPO Scalp Nourishing Serum?

It is a lightweight, leave-in cosmetic serum designed to support a simple daily scalp-care routine.

How do I use it?

Part the hair into small sections, apply a small amount directly to the scalp as directed on the packaging, and massage gently for 1–2 minutes. Follow the instructions printed on your product.

When should I expect results?

Hair and scalp needs vary. We do not promise a specific growth result or timeline. Consistency, general hair care, and individual factors all affect the experience.

Can it treat hair loss or a scalp condition?

No. SerenVea products are cosmetic products and are not intended to diagnose, treat, cure, or prevent hair loss, psoriasis, alopecia, infections, or other medical conditions. Consult a qualified healthcare professional if you have persistent hair loss or scalp concerns.

Where can I find the ingredient list?

Please review the product packaging for the complete and current ingredient list. If you need ingredient information before ordering, contact our support team.

How long does shipping take?

Orders are normally processed within 1–5 business days. International delivery typically takes 10–20 business days after dispatch. Customs or carrier delays can occasionally extend this timeframe.

How do I track my order?

When your order ships, you will receive a dispatch confirmation with available tracking information.

What is the return window?

You may request a return for an unopened, unused item within 30 days of delivery. For hygiene reasons, opened personal-care products cannot normally be returned unless they arrive damaged, defective, or incorrect.

How can I contact you?

Use our Contact Us page. We normally reply within 1–2 business days.